FAQ

The answers to your questions

On this page you will find the answers to the most frequently asked questions. Read here before you book your holiday in Het Appartement or De Loft. Feel free to contact us if you do not find the answer to your question here.

I would like to book, what now?
Send us an email containing the following information: name, address and telephone number on which you can best be reached. We draw up a lease agreement on the basis of this information. In it you will find all information regarding the rent and all our contact details. You will receive the lease via mail. Have you read everything carefully and you agree, then you can sign it and send it back. This is easiest via e-mail (scanning or photographing and e-mailing), but may also be sent by post. In the rental agreement you will also find all payment details. More information about the method of payment can be found in the question: "When do I have to pay the rent?"
When do I have to pay the rent?
Book your 1 month or less for your vacation? Then you pay the full rent immediately. Do you book more than a month for your holiday? Then you pay half of the rent when you book. You pay the other half one month before departure. Do you book more than 8 months in advance? Then you pay when booking 25%, 4 months before departure you pay 25% again and one month before departure you pay the last 50%.
How much is the guarantee? And when will I get it back?
The guarantee amounts to 250 euro. You pay it together with the last installment of the rent (one month before departure). Within the week after your stay, the money will be refunded to the account of which the rent was paid.
What are the cancellation conditions?
The lease agreement states the following about canceling your holiday: In case of cancellations up to two months before departure 10% of the rent will be charged. For cancellations up to a month before departure, 50% of the rental price will be charged. In case of cancellations afterwards 100% of the rent will be charged. To avoid risks you can choose to take out cancellation insurance through your insurance broker.
Can I also rent for a weekend or for a midweek?
No, that is not possible. We rent our holiday homes from March to October only per week. At Het Appartement it is from Saturday to Saturday. The Loft is rented during this period from Friday to Friday. Do you come in November, December, January or February? Then you can rent our holiday homes shorter, but always with a minimum of 5 nights.
Can I choose on which day the rental period starts?
That depends on it. From March to October we rent the apartment from Saturday to Saturday. The Loft is rented during this period from Friday to Friday. If you come in November, December, January or February, you can also arrive and / or leave on another day in consultation with us. This is only possible outside the school holidays and on condition that you stay at least 5 nights.
At what time can I stay in the apartment and at what time can we stay?
You can arrive from 14 hours. You can leave at the latest at 10 hours. That gives us the time to brush the holiday apartment. Thanks to our flexible key system, you can also arrive later and / or leave earlier. More information about this can be found in the question "How do I get the keys to the holiday home?".
How do I get the keys to the holiday home?
If you rent the apartment, we will send the key to the garage by post. In the garage there is a key safe with all the other keys you need, in duplicate. After the full rental price has been paid, we will send you by mail the exact address of the garage and the code of the key safe. When you return home after the holiday, you leave all keys back in the locker, you can also leave the garage key there. Do you rent De Loft? Then follows info via mail.
Is there a lift in the building?
Yes, both holiday homes are accessible via the elevator. The apartment is on the sixth floor and can be reached by elevator via the main entrance. At De Loft you can choose. Either you take the main entrance, do a few stairs and from there take the elevator to the fifth floor. Or you take the back entrance of the building in the Troonstraat. Those who take the back entrance do not have to do any stairs and can immediately take the elevator to the fifth floor. Here you will find the ground plans for Het Appartement and De Loft.
What is there in the kitchen?
Can I rent bed linen, towels and kitchen towels?
Yes, you can. Beds made up costs 5 euro per person. The beds are made with dryer soft uncoated duvet covers. Do you want these to be ironed, then it costs 10 per person. A towel set costs 5 euro per person. For that price you have a bath towel, a regular towel and a washcloth. Also kitchen towels can be rented, which costs 5 euro per set of 5 pieces. Currently one is running promotion of free bed linen and towels on De Loft.
Is there WiFi?
In Het Appartement and De Loft you can make free use of WiFi. You will find the password on arrival in the information brochure. Also on the Zeedijk and in the city center of Ostend there is free wifi. Find the _Free Wifi on the network and log in.
Is there digital television?
Thanks to Proximus digital television, you can enjoy 80 television channels in digital quality, including Belgian, Dutch, French and English channels.
Is the holiday residence wheelchair accessible?
Honest is fair: we do not know what is necessary to call a home "wheelchair accessible". What we do know is that people who are in a wheelchair rent the apartment regularly. Because you know best what your needs are, we have provided a floor plan of our holiday accommodations with the dimensions of the main entrance, the elevator and the dimensions of all the passageways in the house. Here you will find the ground plans for Het Appartement and De Loft. Or search at the bottom of this page on the floor plan
What are the dimensions of the beds?
In the Apartment: Room 1: Double bed: 1m80 - 2m10 with split. Because most people do not have this fitted sheet, it is free on the bed anyway. Duvet: 2m40 x 2m20 Room 2: Double bed: 1m40 - 2m, Duvet: 2m40 x 2m20. Single high sleeper 90 cm - 2m, duvet 1m50 - 2m Living: Double sofa bed: 1m40 - 2m, duvet: 2m40 x XUMXm2 In The Loft: Double bed: 20m1 - 60m, duvet: 2m2 x 40m2
How big is the parking space? And where is that?
At the apartment there is a covered garage at street level. This is 6 meters deep, 2m90 wide and 2m05 high. The garage is located at the rear of the apartment building, in the street parallel to the Zeedijk. The Loft has a private parking space. This is 5 meters deep and 2m50 wide. This parking lot is located on a closed parking lot in the street at the back of the building. When renting De Loft you get the key to the barrier.
Where do my visitors park cheaply in Ostend?
Both The Apartment and De Loft have a free parking space. If you are looking for additional parking space, you will find it in the streets around and on the Zeedijk: From October to March you park near the holiday homes for only 10 cents per hour. You pay every day from 9 to 20 hours. From April to September, the above parking fee only applies in the streets across the Zeedijk. In the Zeedijk and in the Troonstraat you pay € 0,75 per hour. If you want to park cheaper during this period, you can do so at the large car park on the corner of Troonstraat and Northlaan (entrance via Northlaan). You usually park there for free. In July and August you pay 1 euro per day.
Are the holiday homes easily accessible by public transport?
Definitely. With train and coast tram you can easily get to your holiday destination. In whichever of the two holiday homes you stay, you take the coastal tram in the direction of De Panne in Ostend station. Get off at Ostend Northlaan. The Apartment is located at 400 meters from this stop. The Loft is at 500 m from this stop. Click here for all info about the coastal tram. Surf to the NMBS for the timetable to and from Ostend
What is not included in the rental price?
On these website pages about Het Appartement and De Loft you will find below what is included. All costs are included in the rent, except the final cleaning (€ 45). The final cleaning is mandatory, only in this way we can guarantee that the holiday homes pico bello are in order for you and our next tenants. You can bring your own bed linen, bath linen and kitchen towels. You can read the price here: "How much does it cost to rent bed linen, towels and kitchen towels?"
Can I get a discount?
If you rent the apartment a second, third, ... once, you will receive a discount. If you rent the apartment during the school holidays, the discount is 5%. The discount is 10% at all other times. Those who rent the apartment for 14 nights receive a 20% discount (exception: June and school holidays).
Can I bring my dog ​​(s) on holiday?
We believe that everyone should be able to enjoy the sea with whom he loves. With your partner, your friends, your children or grandchildren ... and with your dogs. One or two dogs can be perfect for us, if you pay a small supplement. On our page dogs allowed you can find all info about holidays at sea with your pet.
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Anke and Hans rent out their two lodgings on the Zeedijk in Ostend. Book the Apartment or the Loft for your next holiday.

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