FAQ - frequently asked questions
I would like to book. How do I book my holiday period?
You can easily book with us. Click here for our reservation page. On that page you choose the desired period for your holiday and enter your details. We then draw up a rental agreement. In it you will find all information regarding the rental and all our contact details. You will receive the rental agreement by email. If you have read everything carefully and you agree, you can sign and return it. This is easiest via e-mail (scanning or photographing and e-mailing back), but may also be done by post. You will also find all payment information in the rental agreement. More information about the method of payment can be found in the question: "When do I have to pay the rent?"
Can I rent a night, a weekend or a midweek?
No, that is not possible. We rent our holiday homes from March to October only per week. At Het Appartement it is from Saturday to Saturday. The Loft is rented during this period from Friday to Friday. Do you come in November, December, January or February? Then you can rent our holiday homes shorter, but always with a minimum of 5 nights.
When do I have to pay the rent?
Book your 1 month or less for your vacation? Then you pay the full rent immediately. Do you book more than a month for your holiday? Then you pay half of the rent when you book. You pay the other half one month before departure. Do you book more than 8 months in advance? Then you pay when booking 25%, 4 months before departure you pay 25% again and one month before departure you pay the last 50%.
How much is the guarantee? And when will I get it back?
The guarantee amounts to 250 euro. You pay it together with the last installment of the rent (one month before departure). Within the week after your stay, the money will be refunded to the account of which the rent was paid.
What are the cancellation conditions?
The lease agreement states the following about canceling your holiday: In case of cancellations up to two months before departure 10% of the rent will be charged. For cancellations up to a month before departure, 50% of the rental price will be charged. In case of cancellations afterwards 100% of the rent will be charged. To avoid risks you can choose to take out cancellation insurance through your insurance broker.
What are the dimensions of the beds?
The dimensions of the beds in The Apartment: Room 1: Double bed: 1m80 - 2m10 with split. Because most people do not have such a fitted sheet, it is on the bed for free anyway. Down blanket: 2m40 x 2m20 Room 2: Double bed: 1m40 - 2m, Down blanket: 2m40 x 2m20. Some loft 90 cm - 2m, Duvet 1m50 - 2m Living room: Double sofa bed: 1m40 - 2m, duvet: 2m40 x 2m20 In The Loft: Double: 1m60 - 2m, duvet: 2m40 x 2m60
Can I choose on which day the rental period starts?
From March to October we always rent The Apartment from Saturday to Saturday. The Loft is rented from Friday to Friday during that period. If you are coming in November, December, January or February, you can also arrive and / or leave on another day in consultation with us. This is only possible outside of school holidays and on the condition that you stay a minimum of 5 nights.
At what time can I arrive and until what time can we stay?
You can arrive in the Apartment from 14 hours. You leave at the latest at 10 hour. That gives us time to polish the holiday apartment. You can arrive in the Loft from 17 hours and leave until 14 hours for the same reason (cleaning). Thanks to our flexible key system, you can also arrive later and / or leave earlier. You can find more information about this in the question "How do I get the keys to the holiday home?"
How do I get the keys to the holiday home?
We work with a key safe with all the necessary keys in duplicate. That makes you free to arrive or leave at a time that suits you best. As soon as the balance of the rent is on our account, you will receive an email with the exact location and code of the key safe.
Is there a lift in the building?
Yes, both holiday homes are accessible via the elevator. The apartment is on the sixth floor and can be reached by elevator via the main entrance. At De Loft you can choose. Either you take the main entrance, do a few stairs and from there take the elevator to the fifth floor. Or you take the back entrance of the building in the Troonstraat. Those who take the back entrance do not have to do any stairs and can immediately take the elevator to the fifth floor. Here you will find the ground plans for Het Appartement and De Loft.
What is there in the kitchen?
The kitchen of Het Appartement is very well equipped. Here you will find the complete description of kitchen appliances, pots and pans, baby chair ...
Can I rent bed linen, towels and kitchen towels?
Yes, you can. Beds made up costs 5 euro per person. The beds are made with dryer soft uncoated duvet covers. Do you want these to be ironed, then it costs 10 per person. A towel set costs 5 euro per person. For that price you have a bath towel, a regular towel and a washcloth. Also kitchen towels can be rented, which costs 5 euro per set of 5 pieces. Currently one is running promotion of free bed linen and towels on De Loft.
Is there WiFi?
In Het Appartement and De Loft you can make free use of WiFi. You will find the password on arrival in the information brochure. Also on the Zeedijk and in the city center of Ostend there is free wifi. Find the _Free Wifi on the network and log in.
Is there digital television?
Thanks to Proximus digital television, you can enjoy 80 television channels in digital quality, including Belgian, Dutch, French and English channels.
Is the holiday residence wheelchair accessible?
Honest is fair: we do not know what is necessary to call a home "wheelchair accessible". What we do know is that people who are in a wheelchair rent the apartment regularly. Because you know best what your needs are, we have provided a floor plan of our holiday accommodations with the dimensions of the main entrance, the elevator and the dimensions of all the passageways in the house. Here you will find the ground plans for Het Appartement and De Loft.
How big is the parking space? And where is that?
At Het Appartement there is a covered garage at street level. This is 6 meters deep, 2m90 wide and 2m05 high. The garage is located at the rear of the apartment building, in the street parallel to the Zeedijk. The Loft has its own parking space. This is 5 meters deep and 2m50 wide. This parking space is located on a closed parking space in the street at the back of the building. When renting De Loft you get the key to the barrier.
Where can I park a second car?
You can park your second car in the streets around the Apartment or the Loft. From October to March you can park near the holiday accommodations for only 10 cents per hour. You pay every day from 9am to 20pm. From April to September you pay € 0,75 per hour there. If you want to park cheaper during that period, you can try that in the large car park on the corner of Troonstraat and Northlaan (entrance via Northlaan). You usually park there for free. Or you can park behind the horse racing track. More information about this and a street map can be found at our page about parking in Ostend.
Are there any stores nearby
2 supermarkets, 2 bakers, a pharmacy, various restaurants and taverns, the MediaMarkt. They are located within 1 km of Het Appartement and De Loft.
Are the holiday homes easily accessible by public transport?
Definitely. With train and coast tram you can easily get to your holiday destination. In whichever of the two holiday homes you stay, you take the coastal tram in the direction of De Panne in Ostend station. Get off at Ostend Northlaan. The Apartment is located at 400 meters from this stop. The Loft is at 500 m from this stop. Click here for all info about the coastal tram. Surf to the NMBS for the timetable to and from Ostend
What is not included in the rental price?
On these website pages about Het Appartement and De Loft you will find below what is included. All costs are included in the rent, except the final cleaning (€ 45). The final cleaning is mandatory, only in this way we can guarantee that the holiday homes pico bello are in order for you and our next tenants. You can bring your own bed linen, bath linen and kitchen towels. You can read the price here: "How much does it cost to rent bed linen, towels and kitchen towels?"
Can I bring my dog (s) on holiday?
We believe that everyone should be able to enjoy the sea with whom he loves. With your partner, your friends, your children or grandchildren ... and with your dogs. One or two dogs can be perfect for us, if you pay a small supplement. On our page dogs allowed you can find all info about holidays at sea with your pet.
Can I smoke in the holiday residence?
No, smoking is prohibited in Het Appartement and De Loft.
Which house rules must I respect?
Our house rules ensure that the tenant leaves the Apartment or De Loft in excellent condition for you. It points out to tenants the smoking ban, our rules for pets, and so on. Everyone who rents from us must sign and respect these rules. Through this link you can read the house rules and rental conditions .
How does corona affect my vacation?
Corona and your holiday by the sea. How should it be now? “Tenants of holiday homes are sure of their place on the beach this summer.” That says the beach plan of the City of Ostend. You can also pick up food and shop. This article answers 9 important questions about corona and your vacation.